Urban Tails
In Business Since 1999
Serving your Local Area.
(713) 658-0900
"All Our Tails Have Happy Endings"
Payment Methods
AMEX, DISCOVER, MASTER CARD, VISA
Products and Services
*Dog Daycare*Cage-Free Sleepovers*Private Luxury Suites*3 Indoor A/C Play Rooms*Grooming*Cat Boarding*Board & Train*Training*Obedience*Pet Supplies*Dog & Cat Food*Pet ToysBRAND*Innova*California Natural*Nature's Variety*Farmore*Northwest Naturals
About Urban Tails
*Staff Onsite 24 Hours*Check Out Live Action on Our Webcam*Sunday by Appointment
Reviews
Review it at YellowPages.com
Urban Tails is a god-send!
Posted by NorineD on 12/17/2008
As the owner of two "high maintenance" dogs (one acquired after the first one passed away), Urban Tails is such an asset to my life. I've been a weekly regular there for 3 years now. The staff there has taken the time to learn about the special needs of each of my dogs and accommodate those needs with a smile, rather than an objection. My current dog always looks forward to going to visit her friends (two and four legged) there. The staff greets us by name when we arrive and are essentially extended members of the "pack" (to use dog-speak). The cage-free boarding and doggy-cam that allows us to keep an eye on our dog while we traveling allows us to rest easy at night when we are away. The location can't be beat--right on the edge of downtown, easy access to and from Hwy 59--makes it so easy to drop by on my way to and from work. I've never used grooming services there, but I have taken dog obedience training there and am pleased to report that their love of pets is reflected in their training classes--positive reinforcement techinques are used, not negative reinforcement and the small size of the classes insures you and your pet get the attention you need. Yes, there's a slight odor, but at a doggy day-care facility, do you expect for it to smell like a pot-pourri shop? Personally, I'd prefer the knowledge that all who work there care so much about the pets that they are taking care of.
Fun beach club
Posted by EileenMcClelland on 11/20/2008
My dogs haven't boarded here, but I've been taking my two golden retrievers to the Bow Wow Beach Club, an indoor dog park at Urban Tails, and although the hours have been cut back recently due to lack of attendance, and i've not been able to come often anymore, we had a terrific experience there. It is as clean as it can possibly be. My dogs enjoyed the pool and the special attention they've always had from the staff. I've gotten great advice about training and nutrition and socialization. The grooming is superb.
Owner Response & Request
Posted by uthandh on 11/11/2008
As one of the owners of Urban Tails we want to assure Houston pet owners that high quality pet care is our focus and priority. We are actively involved in the daily operations of our business and the pet care industry through the Pet Care Services trade association. We are always available to our clients and are disappointed that the reviewers did not ask to speak to us about their concerns. We take seriously all feedback from customers and use this information to improve our services and staff training programs. We are happy to provide references to clients that have had issues, but continue to use our services. Pets boarding with us have detailed records kept on eating and eliminations and we do provide pets with items that are brought from home and services that they purchase. We staff our facility 24/7 and train staff to monitor all pets for health and minimizing stress. With an indoor facility odors are a challenge, however, we continually work on improving our cleaning procedures and try new products; we recently installed a central wet/vac system that has helped tremendously. We do follow accepted industry cleaning and disinfecting standards and the health record of pets attending our facility is excellent. Our focus is to provide a safe and fun facility for pets to board, groom, train and attend daycare. We have been in business since 1999 with many long-term satisified customers. We ask that you stop by for a tour and make up your own mind on whether Urban Tails is a good fit for you and your pets. Houston pet owners are very fortunate to have many good pet facilities available. If you do not choose Urban Tails, please choose a member of Pet Care Services Association (fka ABKA) as only members agree to abide by a Code of Ethics, Pet Bill of Rights, and industry standards and practices.
great staff, stinky smell !!!
Posted by InnerLooperGuy on 10/9/2008
I have taken my dog in a few times for boarding and have decided to stop taking her there due to the smell. She comes back smelling like urine. Overall, this place has a problem with hygiene, which is a shame because the staff and owners seem like great people.
Good Grooming, Bad Smell
Posted by jennifer0617 on 9/6/2008
I wasn't going to go to this place after reading the reviews on yahoo local, but my neighbor's Yorkie was SO cute I had to ask her where she took him to get groomed. Well, it smells like urine a bit inside, but I'm sure the smell is partially due to the huge bones they sell too. The groomer did a very good job. Exactly as I told her. I was afraid she would forget since I have 2 Yorkies and they have to be cut differently, and she wasn't writing it down. To my surprise, they came out perfect and content. Usually, one of them is SHAKING like crazy. I've usually never gone back to groomers after the first time because I'm so picky and spoil my dogs, but I like this place for grooming
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